Solved: Buyer says I sent the wrong item but the photo loo - The The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Gift card scammers reach out to victims by phone, email, or social media. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. I talked to manager and simply were told nothing can be done. 05:49 AM. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. To cancel your order: Go to My Purchases. Is it possible they received it from another seller? .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. If you find an item on eBay that you think is fraudulent, report the listing directly. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Glad you at least eventually prevailed. Thanks for this suggestion. Welcome to the Selling board! However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. on Accept it and issue return label. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. They look the same to me.. on Just thought Id share. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Offer to send the copied forms to an ebay chat rep. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Can Usps Tracking Be WrongPost Office have such a horrible . When you issue a refund to the buyer They'll be refunded through their original payment method. Am I protected against negative feedback in this scenario? 03:21 PM. I sent a seller an offer on an item and she accepted. But I would like to reach more buyers. This topic was automatically closed 180 days after the last reply. So unfair. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop To start, you have to rule out an honest mixup plus give a timid potential scammer an out. It seems I have no time to inquire. Sizes: XS to 2XL. The item's condition was misrepresented. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I had to help my mom submit a dispute through eBay, as a buyer. Visit the nearest USPS location and fill out a request form. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. - edited If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. But they said flat out "we don't mix up packages" and reiterated. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. The final resort is to submit a missing mail search. How do they sell my exclusive manufactured trademarked product for lees than I do?? I manufacture them myself and sell for only one price. What can I do in this situation to avoid loosing $900 and the item as well? A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. The buyer confused me with another seller. Explain it to him like you explained it to us. People are getting desperate, violent and all kinds of other things lately. It also looks like the original label is a printed label, cut out and then taped on. I sent wrong item - Welcome to the Etsy Community I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Refund, repair or return. I can send to any other email address OK.We'll move all . Fabric: Polydex. The thing to remember is that these slip up were t. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. You are welcome to file claims and police reports. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Buyer pretended the item/ring was not as listed. New replies are no longer allowed. Sunday Mystery Wall is back! $15 each. - Facebook Finish enrollment at any CLEAR airport location next time you fly. Sucks!! Answer (1 of 4): Hi. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Keep choosing to the end, then scroll down and your contact options will be at the bottom. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. How were you able to call eBay? It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Am I supposed to follow up with Royal Mail or it is now his responsibility? I also ask if you have me mixed up with another seller you've purchased from recently. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. 09-10-2020 Once I listed a new in box item as white when it was really blue. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Only first-class mail can be certified. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. The buyer will pay with a fraudulent check. You can always appeal later. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. What happens on eBay when a buyer lies saying that they - Quora @deala0621:There's no point in contacting Canada Post, or USPS. They then go to Etsy and order the item from me at full price using a suspect credit card number. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) There is undisclosed damage to the item. 06:44 AM An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls I have had my hosting company check everything their end and they say all is correct and working ok. Read the feedback other have left for the person. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Solved: Buyer claims an authentic item fake - PayPal Community by asking the buyer questions or calling the post office? How Long Does A Missing Mail Search TakeIt was a priority mail over The item I sent out was also tagged, this one is not. Strictly No RETURN NO EXCHANGE policy. It certainly looks a much darker top in the listing. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Defective Item return that is not defective HELP Ebay going to shit with scammers abusing the money back guarantee. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). If they did, I don't know how they'd be able to verify. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. You can ask the customer to return the item, but he has no legal obligation to do so. I asked my boyfriend to print off the labels and post them while he was at work. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I guess it depends on whether the item they are sending back is worth paying the shipping on. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Thanks for the policy violation on your part eBay. If the shipped item was sold for under $750, delivery notification is adequate proof. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I only sell local, mainly to avoid hassle. Its just getting worse, sadly. Does it look like your packaging, apart from the labels and the stickers? You take pics of box, item and serial number? Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. to fight them over this and go to the Phillippines is beyond annoying. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Help a buyer with an item they didn't receive | eBay Attached is a picture of a side buckle and the package with address label. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Returns, missing items, and refunds for buyers | eBay bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick In this scam, the buyer then accuses you of sending a damaged item. 26-05-2020 Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Buyer claims I sent wrong item : r/Mercari - reddit.com If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. There is so much scamming going on Ebay, Sellers dont have a chance. If they do then you have to either refund or call eBay and try to make your case. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. All sales are final after the buyer rates the seller or 3 days after delivery. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? A buyer from Europe orders at item and pays for it. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Powered by Discourse, best viewed with JavaScript enabled. Ebay found me not at fault and released my funds. Buyer wants to return, says i sent wrong item : r/Ebay In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Exchanges and Replacements - Amazon Customer Service I'm based in the UK I had two items sell on the same day, both with InPost delivery. Example: You bought a table, and it showed up with only three legs. Dollars. 26-05-2020 As you say, I would explain to the buyer that different computers and devices show colours differently. Phone eBay and they said I should have tried harder. They have always just put new shipping labels over the original label on the unopened package. I responded to the return but Im really freaking out. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay Always think like a big retailer. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Could you explain a bit what steps you take when shipping? Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Lol either way I wasnt surprised. I'm having an issue with something I purchased on Facebook Marketplace Otherwise she wouldn't have bothered. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. All such complaints from sellers are simply ignored, as profit takes precedence over reason. I have multiple people selling my exclusive product for less that I sell it for on Ebay. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Tip Do not refund half. 09-10-2020 She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Create an account to follow your favorite communities and start taking part in conversations. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. For things like graphics cards your best bet is to sell locally, all cash. I sold 4 of the same items. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I dont understand why he thought that she wouldnt notice? Report the buyer. man!! Message 1of 30 Was full of marks. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the .