Angry Fans Say First the Concerts Were Canceled, Then the Refunds That customer may need to try and exchange those tickets, or attend the rescheduled date. Worth to consider! All rights reserved. In March of 2020 t If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Legal Statement. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Explain your situation and why you wish to receive a refund. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. After a canceled event, StubHub charges the seller for the amount collected. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. He immediately requested a refund. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Theyre not offering one and I cant make the new date. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Buyer Guarantee | SeatGeek Refunding tickets to a cancelled event - stubhub.community McMillan is represented by a Detroit law firm specializing in class actions. If you've purchased tickets, you'll . Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Were committed to guiding you towards the resources you need to answer questions about your event. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. But these are unprecedented times.. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Read more about our event cancelation policy. But, unfortunately, most are canceled for now due to the coronavirus. Not surprisingly, this new policy has been heavily criticized. Its important to know your consumer rights when you ask for a refund. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Looking to sell? Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Attn: Litigation Department STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp Irvine, CA 92606. Yes Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 8 Feb 2023. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Customers complained to the press and filed lawsuits. StubHub to refund canceled events after pandemic complaints The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. We will process the refund to your original payment method within 5 days. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 2875 Michelle Dr., Ste. There's class action suits, that they violated their fan protect guarantee," Rossman said. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Just three weeks later, the company issued an update on their coronavirus policy. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. 199 Fremont Street, 4th Floor All Rights Reserved. StubHub is here for you. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. StubHub to Refund Over 75k Customers for Events Canceled During the In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Amid the coronavirus pandemic, StubHub changed its refund policy. Its no longer giving refunds, just coupons. Did you find it helpful? AG Racine Announces Settlement With StubHub Over Cancelled Tickets White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. StubHub.com | Better Business Bureau Profile The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Simply go to your. In. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Date of experience: 20 January 2023. Sep 15, 2021, 1:28 PM. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. | CT Call 211 | Centers for Disease Control and Prevention. Overall, the website has very good customer service & refund policy. How to Request a Stubhub Refund [98% Success] - DoNotPay 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Events that were postponed or rescheduled won't be refunded, Fowlks said. Need help getting refunds on canceled, postponed events? Here - WPXI Tel: 205.795.6588 Want a refund for a canceled concert? Good luck especially if you "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Avoid close contact with people who are sick. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. And StubHubs award-winning customer service is on standby to help with any issues or concerns. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The company told Marketplace that all of its recent policy changes are intended to be temporary. If an event is rescheduled or postponed, your ticket will be good for the new date. StubHub agrees to refund payments for canceled events