Yes. How long is the photo/video download code available? 5 floors in property. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Strike your best pose, smile and take as many pictures as you want during your visit. Remember that pictures are saved in our database for 30 days after your visit. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Privacy Terms. Those guys were amazing. Is there any type of refund and/or cancellation. per night. If you buy multiple parks, the pictures taken at the hotel are included for free. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. The ramen at Xin Goa was excellent as was the fried rice. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. 4 star Suburban hotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. We are here to serve you and to meet all requests, questions or suggestions you may have. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. 16.32 mi from city center. We invite you to join our program of using biodegradable and chemical-free products! Does the Park offer activities for children over five years old? Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Taxes and fees that are shown are estimates only. *MSI only with participating cards (banks) issued in Mexico. I want to purchase my dolphin experience photographs. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. You can download as many times as you need to while the code is valid. I will not repeat everything that has already been said. The photos of you and all your companions in a single package for you to fully enjoy your visit. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. 3.9/5 Very Good! Enjoy truly special moments of fun and relaxation with the . Hotel Xcaret Mxico. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. How much time do I need to visit all the spots in the Park? Check the schedules and open hours of our attractions and shows. There is no limit to how many photos you take and you can then purchase access to download these images. Other services (WiFi, ATM and gift shops). Rest areas, dressing rooms and restrooms available during your visit. You must have at hand your bracelets, the number of your helmet, and the date of your visit. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Presentation of a valid ID card at our counters is mandatory. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. I can see them but they all say sample on the and not able to download. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. I will not repeat everything that has already been said. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. Traveling on business? one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. Their eco-integrating design and premium amenities make them unique. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Where I can store my personal belongings? Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. What happens if I forgot my download code? This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. My suite overlooked the casa Viento infinity pool farthest from the lobby. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Fully refundable Reserve now, pay when you stay. Due to the nature of the product we offer, you always have the possibility to view the photos. Are there discounts for teachers or students? We also purchased a photo pass package for all of the parks. Xcaret: photo pass worth it? - Playa del Carmen Forum Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Children must present ID from school with address in Quintana Roo, or school report card with photograph. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Is it possible to participate in these activities if I have heart problems? You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? de C.V. | Chetumal-Puerto Juarez Highway KM, Km. Xcaret Admission | Riviera Maya Excursions | Cancun Tours The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Within Mexico. The time will depend on the location of your hotel, so we cant give you an exact time. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. You can post now and register later. Review tags are currently only available for English language reviews. Do you have a special discount for Quintana Roo residents? Rafts through a river circuit paddling with special hand paddles. de C.V. We use own and third-party cookies to improve your experience on our website. Youll bring back home a terrific souvenir of your visit. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. I can see them but they all say sample on the and not able to download. It is important to confirm your transportation service at least 48 hours in advance. We are experts in creating unconventional experiences making your event extraordinary. BUY THE PHOTO PASS! These are both highly recommended. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Thank you for contacting the Photo Department at Experience Xcaret. Yes, the activities in Xplor Fuego are designed for all family. But we purchased the photo package 2 parks & the hotel. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. DO NOT MISS THIS PARK!! BUY THE PHOTO PASS! - Review of Xcaret, Playa If it doesn't, for their own safety, they won't be able to do the activity. Yes, you can access to the park with baby food, infant formula, etc. Review collected in partnership with this hotel. Subject to availability. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Outside Mexico. Enjoy perks like free continental breakfast and free train station pick-up. Your link has been automatically embedded. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. What happens if I forgot my download code? The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com After 14 year's of marriage we finally made it to Cancun. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Xenses Admission; Tour Tulum-Xenses; Save more. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Free WiFi in public areas, a library, and express check-in are available at this hotel. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. FAQs; Customer Service. What is the distance between one activity spot and the other? It is essential to arrive 15 minutes before the time of pick-up. Everything about the hotel was excellent. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. 1.- Enter your download code. We were swimming in an area by one of the restaurants (Las Cuevas I think?) The product is available to purchase at least 24 hours before you visit the park or tour. $159. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. It is important to bear in mind that most of our activities need constant physical efforts. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. I went to the park and couldnt buy them. (01152) 55 4163 7327 You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. What types of files are the photos that are downloaded? If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Photo Pass | Xcaret Park | Xelfies If you visited our Parks: foto@xcaret.com 800 006 FOTO (3686) Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. In our venues, life merges with art. Old Navy - Paseo del Carmen Shopping Mall. Prices vary according to season. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Yes, you must select a specific date to visit the Park. Photo Pass FAQS | Xcaret Park Official Site We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! The waiters/waitresses were always so nice. If you want to check our current promotions, visit here. 800 006 FOTO (3686) Access to Xplor Park is limited to children under 5 years. 17.17 mi from city center. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. DoubleTree by Hilton Hotel Boston Bayside - Boston. Omni Boston Hotel at the Seaport. What is the minimum age allowed inside the Park? Changes are not permitted on the day of your visit. The free buses with unlimited access to the park saved us probably $1000 by itself. Traveling on business? 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Carretera Chetumal-Puerto Jurez, Km. The Rafts circuit is 342 yards long. You can take it as many times. Solidaridad, Quintana Roo, Mexico. The discounts are applied automatically by our system according to the date of visit. No problem! Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. Frequently Asked Questions - FAQs | Hoteles Xcaret - Hotel Xcaret We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. Is there any type of refund and/or cancellation. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Outside Mexico. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. I feel like we had no idea what our "magic wristbands" did at the resort. My daughter also couldnt get enough of the steak tacos at Las Playas. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Months without interest, only with major participating bank cards issued in Mexico. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Luxury Resorts in Riviera Maya | Hoteles Xcaret We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Are there any special prices for children? Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. This hotel features a restaurant, a gym, and a bar/lounge. Pick up at the airport could not have been easier. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Yes, you can contact the photography customer service center In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. My package also expires in a few days. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. Enjoy a meal from the restaurant and perks like free WiFi. Refund will not be granted under any circumstances in this case. !DO not buy the photo package!!!!!!!! The download code is valid for 30 calendar days from the date of purchase. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. 800 006 FOTO (3686) New activity: Underground Expedition. What kinds of clothes and shoes shall I wear? If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Top Hotels in Middleton, MA from $94 - Expedia No, our Park tickets are not exchangeable for other products. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Thank you for contacting the Photo Department at Experience Xcaret. Yes. What happens if I forgot my download code? However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! They are encoded directly from cameras with high resolution. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. We stayed in a adult only area. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Feb 5 - Feb 6. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. He was knowledgeable about the resort, the general area, and was very happy to make conversation. For further support information contact our photograph department at foto@xcaret.com. Does the ticket include snorkel gear or should I bring my own? Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. What is the time for pick-up at my hotel and where should I wait? (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Chetumal-Puerto Juarez Highway KM, Km. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. All our current promotions are here, click now. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Yes. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. What is the maximum number of people allowed on the vehicle? This option is valid only in Mexico. We wanted to know the best place to watch Mexico play in the World Cup, etc. Xcaret Hotels | Xenses Park Official Site Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. What can I do? Does admission to Xplor Fuego include transportation? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. Tripadvisor performs checks on reviews. (01152) 55 4163 7327 HOTEL XCARET ARTE. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Dont Buy the Photo Package!!! - Review of Hotel Xcaret Mexico, Playa Copyright Experiencias Xcaret Hotel S.A.P.I. Restrictions apply. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico.