We DO NOT remove reports. MOBILE WEBSITES: Access the mobile web site version of your choice. I have never talked to a worse customer service line nor have I ever delt with a worst company. The data is non existent no matter if it is the beginning or end of your service date. Apparently I am not the only one with issues. WebShould you have questions or concerns, please contact us via chat or by calling one of our customer care representatives at ************** PIN ****. Straight Talk is ideal for people who want basic cell phone coverage, plan flexibility and an affordable price. After spending over 2 hours on hold they disconnect me. Straight Talk Its Free to Join! Straight Talk is a mobile virtual network operator (MVNO) using all three of the major U.S. cellular networksAT&T, Verizon, and T-Mobileto provide its customers with cellular service. I was charged the full amount and then the next day lost phone and text service. Phone: If you want to cancel your Straight Talk service quickly, use the phone option. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. How Do I Purchase a Plan with Straight Talk? Click below for our Contact Information and hours of operation! Other terms and conditions apply. The worst phone service ever!!!! I had a fraudulent charge on my credit card account from Match.com. If you do not have a Google Account, the phone will prompt you to create one and will guide you step by step to do so. Customer service gives no true resolution to the issue. @PBQB523 Focusing on our quality of customer service is our priority. An indicator light on your phone may display the word "Roam", "RM", or "NO SERVICE" on the screen. To Activate your new Straight Talk phone online, you simply need to go to www.straighttalk.com/Activate. Straight Talk works like most other major cellphone companies but doesnt require long-term contracts. BasicTalk 911 service operates differently than traditional 911. They constantly use data and can slow down the processing speed of your phone. Does Straight Talk offer a refund after cancellation? It doesnt restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options. After setting the sync settings, emails will begin displaying on your phone. I have now made five separate trips to Walmart in process of trying to set up a service plan for a phone I purchased on Monday. Unacceptable. I am very angry. Wow! 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks. He said he was sorry but not allowed to once the ticket said it was denied. A month equals 30 days. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. I was a no show due to a soft water flooding of o I absolutely hate Straight Talk! Transferred my friends number and now both phones are not working! Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Englewood Church of Christ and Counterpart Mark McDowell, MCB Floris and Metropolitan Commercial Bank, Detective John Graves Detective John Graves Detective John Graves. You have exceeded the amount of items allowed in your cart. Verification can help ensure real people write reviews about real companies. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. Your new Straight Talk will be ready to complete activation when your old phone stops working. I am beyond sick of straight talk!! He'd done the rehab thing twice and been heavily involved in the 12-step recovering Well, victory Monday was fun while it lasted Cleveland Browns fans. WebChat with one of our agents live. I called back twice more, the final time the rep. was ridiculously rude and dismissive and started singing "i'm sexy and I know it" until I finally hung up. Straight Talk Phone Number Posted by nepaguy001. Straight Talk Customer Service This past Sunday, the Cleveland Browns hosted the Los Angeles Chargers in a game the Vegas-betting types for some reason found a way to make the Browns favored in. Straight Talk Find answers to common Straighttalk questions below. Unfortunately, not everyone can resolve issues by talking with Straight Talk's customer service representatives over the phone. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. Activate HOME PHONE Activate OTHER DEVICES HOME INTERNET ROUTER ACTIVATE REMOTE ALERT Activate MOBILE HOTSPOT Activate Self-Service Tools Available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Credit card and Account required for enrollment. You'll get all the information you need right on your phone! If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. I've had problems with customers service every time I've had a issue with my service. Shop for phones, devices, accessories or bring your own device, Enroll in auto-refill or refill your service now. People do change cards. Sometimes, they might try to convince you to remain with them. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. I asked many times to talk to someone in the warranty department, the department that makes the decisions, or anyone higher up. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. I spent HOURS on the phone with customer service getting the same answer every time. Found out on 31st of january they have reneged on monies due to me as I received some service off of the plan. WebTo Activate your new Straight Talk phone online, you simply need to go to www.straighttalk.com/Activate. Full web sites require more data to view and browse. Manage Account. I asked what request and he said that the ticket was closed and there was nothing else he could do. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Concluding that she was psychotic, I asked to speak to a supervisor. Straight Talk offers phone-based customer service between 8 am and 11:45 pm Eastern time seven days a week. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Copyright 2023 Straight Talk wireless inc. To check on your account, click on the Account Services icon located on the homepage. I then told him that we would be leaving Straight Talk before the weeks done. If you like your plan but feel like you're running through all of your data before the end of the month, you can purchase a 1 GB data add-on option for $5. Straight Talk Customer Service Jan 4th of 2023 lost all coverage and internet. What a complete waste of time. Straight Talk customer care can address many of the most common customer service issues experienced by wireless service users. Well start sending you the news you need delivered straight to you. Straight Talk could never get my phone to activate. I'd have to message back later so I called and there was no manager on duty so left my call back number to speak with a manager and 2 days later still haven't heard from Straight Talk. Many consumers have expressed frustration with Straight Talk's phone-based customer service. I want to keep the phone just someone lying to me like that is crazy. Actual availability, coverage, and speeds may vary depending on address/location, signal strength, network connection and traffic. Here are some common reasons you may be forced to cancel your Straight Talk subscriptions. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. This all happened after verizon bought them out. Listen: OBR Straight Talk Episode 6, Are the Refs to Blame? Straight Talk They outsource all of their work to Philippines who do not know the basics of the English language. my number ,i have no signal, i had the same thing with the major storm of a few weeks ago. Straight Talk No customer service at all. Calls are billed in one-minute increments. I was charged double on my daughter phone ***-***-****. Receive your unlock code via email. WebChat with one of our agents live. Unfortunately, they've lost our business going forward. I am now in the process of changing carriers because of how horrible they are and continue to be. Cleveland Ohio, XUC pro wrestling Xtreme underground club Xuc wrestling is a sham Dartmouth Ma, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Refill with your credit card right from your device. Straight Talk Calling Straight Talk back may result in you getting a representative who is able to help you. 2023 Trustpilot, Inc. All rights reserved. He'd sobered up four years back after several rounds of nearly fatal encounters with various substances. There are no hidden fees with Straight Talk, and there is no cost to activate your plan. Their system cannot handle if you have to fix your phone and do not have access to get a text on your old phone. By texting keywords to 611611, you are consenting to receive response messages. When I went to renew my service a couple days ago I completely lost service afterwards, havent had service since. WebCustomer Service Chat Access Reward Information Download it now! That dirty freaking bad customer service is awful at Straight Talk. See detailed Straight Talk customer service rankings, employee comments and much more from our sister site. I bought a sim and plan from them at Walmart for $35. The transferring of your number to a new Straight Talk might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. PLEASE if you want good service or a good phone plan look ANYWHERE else. No international roaming allowed. I do not know if they changed their website or not. It kept saying I had a new line and I had to get another package when I already had a package and I did not need a new line because we was just getting a new phone. However, despite the quality of service they offer, there comes a time when you might want to cancel their services. Your phone should be active within minutes; however the activation process may take up to one hour. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. WebStraight Talk Home Internet service available in select areas. I will be taking the phone back. I bought a service plan before my service cut off. The next step is to activate your device and redeem your plan. 4G LTE or 5G-capable device required. Finally switching. Straight Talk Sorry you won't get any! When will my cancellation request be approved? If you need more data, you can purchase a 2 GB data add-on option for $10. Where do I start! All rights reserved. You will also be able to see a link to My Account where you can log in to create and update your personal profile information, update credit/billing information, and more. Please click on www.straighttalk.com/Coverage to view our Service Area Map. I put time on my cell Sunday ** ** plan went to sleep last night my cell battery died I Information gathered by GetHuman researchers and millions of customers that use GetHuman: Sharing is what powers GetHuman's free customer service contact information and tools. The customer service hold times are so long even after holding for almost 2hours the representative somehow hangs up again only to call back and the phone does the exact same thing the previous representative did after I explained the situation yet again this has become a routine thing with straight talk not to mention the service is becoming horrible calls dropping no service the list goes on!!! It may also be a good "last-ditch" effort before escalating your complaint to a consumer protection agency. File your review. Chat with Support Call Directly Need guided support? SELF-SERVICE AT YOUR FINGERTIPS There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. How Do I Register My New Straight Talk Phone? I even asked them if I would get resistance from the store and they insured me it would be fine. WebStraight Talk is a brand of wireless phone service in the United States and the Caribbean. Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. WebStraight Talk Customer Service Phone Number Phone Number:1 (877) 430-2355 Shortcut: Once the automated voice Average Customer Rating Score 1.6 Website: Straight Talk Website Straight Talk Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Straight Talk Customer Service (13) dissatisfied Not user friendly at all! There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. How do I know I can trust these reviews about Straight Talk Wireless? Straight Talk customer service After installing it in my phone it said SOS for the cell signal. Smart Pay items cannot be combined with other purchases. Forget about data limits! Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. They all told me no problem they can get it working. Your System Sucks. He just did want to do it. We will get back to you in a few minutes. All you need to do is dial this number: 1-877-430-2355 and follow a prompt. If you must I caution you against any long term contracts as if something goes wrong you will not get your money back. Text 611611 to check your balance, get refills and much more. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! I've been with straight talk for years but tried to activate a new phone and so far I've been waiting for a full day. Contact Straight Talk via live chat: Straight Talk offers a live chat option that might be an improvement over phone-based customer service. Drove 160 miles, got the sim card, fought with them for four hours to get it working so I could port my number. So even if you wanted to keep your phone number it's impossible until THEY update their system. Straight Talk Will I be able to use my existing handset when I move to Straight Talk? We though we'd save money with Straight Talk. Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am. WebContact Us Now. Tim was only in his late 20s, but just didn't care anymore. If you arent satisfied with Straight Talks service quality, you might want to cancel your subscription and switch to a new carrier that delivers the quality youre looking for. I do NOT recommend Straight Talk, since they will not do honor their warranty! I even went bought a new Sim card. Once the application is downloaded, you will need to sign in with your email credentials (username and password). Hopefully I can get them to unlock my sim so I can switch to something else. and maybe a couple more hours before they can get it fixed. Get immediate Straight Talk support from HelpOwl.com. Or who knows as it was not freely shared. Click Submit'. If you value service, speed of service and having a company be able to handle the speed that tech updates they are NOT for you. Listings for companies similar to Straight Talk: Customer service is awful. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] WebSearch Newegg.com for iphone 6s plus straight talk. Your Straight Talk phone uses the towers from one of these four networks. Cell service is strong here. And you can click here if you want to compare all the contact information we've gathered for Straight Talk. You can help! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I called to see what the deal was and spent 45 minutes on the phone with 3 reps. All of them asked my address. Went to Walmart, only to have them tell me that they dont know why they sent me and no refund will be granted. Long time customer of Straight Talk. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. You have until DATE to complete the activation or you will lose your spot. That's how much they give a . The latest review Sales/Customer Service was posted on Feb 21, 2023. RATES EXCLUDE INTERNET SERVICE. Customer service is the worst, worst trained individuals on the planet. There are no contracts and no hidden fees. Straight Talk users call the company's customer service department for a range of reasons, including: Straight Talk offers toll-free customer service numbers, though there are different numbers depending on the type of service or device a customer uses: Hotspot, home phone, cell phone and "bring-your-own device" plan users each have a different number to call. I am probably leaving them after over 10 years. In 2015, the Federal Trade Commission took action against Straight Talk's parent company, TracFone due to TracFone's poor management of data throttling. This is your device's unique identification number. > Print Monthly Statement. While there are several ways to cancel your Straight Talk service, one of the easiest ways is to contact the Straight Talk customer service team. We also ensure all reviews are published without moderation. The service was great and I never had an issue that caused any inconveniences. I would not go through this company again for all of king midas' silver. Service is currently available for your address. I called customer service multiple times only to have the call dropped each time. The phone was bought 7 months ago (has a 1 year warranty). Yesterday we discovered that we can't call the New York State Police. Help is just text away. Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. You will need to enter a Service Card PIN or buy a Service Plan to reactivate your phone. WebSo you have a complaint against Straight Talk Wirelesss servicemaybe theyre overcharging you, or a salesperson misled you, or their service isnt what they promised. Please go to www.straighttalk.com/Activate and select the radio button option "Activate my phone with a new number or Reactivate with an existing or new number". Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. I am not alone in this and their Facebook page is full of similar issues. In case you need more clarification, feel free to leave a comment, and we will get back to you as soon as possible. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. Depending on location, powered by 5G or 4G I have never experienced worse customer service in my entire life. Get fast shipping and top-rated customer service. Track data Press 1 for English and then 4 twice through menu prompts. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. I never was able to get one. You need help? If you are Straight Talk/Total Wireless customer or have a service plan provided by SmartPay, please call here: 844-663-1309 or email [emailprotected] A couple hours later my phone lost service. For more information about reviews on ConsumerAffairs.com please visit our Concerns about data usage are often reported by users. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. Its slower data speeds may not work for people who use their phones for streaming. Submit, rate and comment on Straight Talk ideas by visiting IdeaIncite.com. Even when they trouble shoot my son's phone he still can't do anything. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The companys Two-Line Unlimited Nationwide coverage is $90 a month, but mobile hotspot data is not included. WebStraight Talk, Inc. Check your balance, refill or manage plans and phones with our 611611 text feature. Straight Talk And yes, you also have the option to transfer the phone number to a different carrier. Nobody can help me. How those businesses take care of those complaints is what separates good businesses from the rest. The wireless phone number can be changed only up to 4 times per year. I tried to pay my bill and they told me that they never got my money and wanted to charge me again. 604 Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. They refuse to refund my money too. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. Navigate to the Support tab and click on Contact Us. EMAIL: Turn off push e-mail or set e-mail accounts to sync every hour or longer, or to update manually. If your are able to make and receive calls, your Straight Talk phone is active.Keep in mind that upon completing the activation steps either through our website at www.straighttalk.com/Activate or through our Customer Care Center at 1-877-430-CELL (1-877-430-2355), you will be asked to place a test call to confirm that activation was successful. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Contact Straight Talk via social media: Another text-based option is to contact Straight Talk through its Twitter or Facebook accounts. Stole $57.98 from me. Calling in almost every day for 2 weeks resulted in only frustration at the incompetence of the cust. Contact Us Actual availability, coverage and speed may vary. All rights reserved. They might even offer some discounts or incentives to keep you with them. It goes against our guidelines to offer incentives for reviews. WebGet rewarded with Free Service at Straight Talk Rewards. Access the Wifi Optimizer to help reduce data usage. There are no credit checks, and you pick the plan and activate your account. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. I've been on the phone 4 different tech people. Only for personal use. I got the box and a 1 month data card. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. And tell me why the day I paid the 130 plus tax my son phone haven't worked (No text, No phone calls etc) he can't do anything. Privacy policy I told them I would like a refund. Rates are subject to change without prior notice. These include: Issues involving devices that must be repaired or replaced will have to be resolved either at a Walmart store or by mailing a device to Straight Talk's repair services. We value your privacy. The company offers a wide variety of phones, including budget phones that come free with a phone plan. If the problem continues and you still receive a recorded message, call our Customer Care Center at 1-877-430-CELL (2355) from a phone other than your Straight Talk phone and the representative will assist you in correcting the situation. Tried porting it back to my old carrier and the number is GONE! Use the charger that came with your phone to avoid battery damage. A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. Straight Talk > Check Payment Status. Unsubscribe easily. SpeedTalk Since youre no longer interested in their services and have requested them to cancel your subscription, you must return their phone and any other accessory in your possession. Switch "Screen Timeout" to the lowest setting. Straight Talk represents will, however, be able to provide you instructions for getting your device replaced or serviced. Been a customer for almost 8 years now and I recently bought a iPhone from straight talk. I turned it off and back on still no service. Wasted half a day! Power and Associates has ranked Straight Talk customer care significantly lower than most full-service prepaid and postpaid carriers, though Smart Talk does rank ahead of some limited-service, prepaid brands. Would not make an exception,to a hotel reservation I made thru Priceline. Your transfer of a Straight Talk Number when upgrading to a New Straight Talk phone may take up to 24 hours. Calling customer support is useless. Im so mad right now. The NEW $55 Plan will Very frustrating since Im having to borrow someones phone. Its Free to Join! Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. It offers four different service plans with different data and storage options. The last lady said they are having trouble with phones activating/reactivating (shouldn't even have to be reactivated bc I bought the minutes before my service ran out.) Unsubscribe easily. The appeal of Straight Talk is its flexibility and affordability. I have had nothing but horrible service ever since I've had this horrible carrier. on 2/28 at 3:05PM Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Please wait an additional 24 hours and try the test call again. All Rights Reserved. To port in your existing telephone number to your Straight Talk phone, the number you are porting must be active with your current service provider. It's now been a day and half. Typically, the Straight Talk team will provide you with the details of how to return their equipment to them. Consumers want to see how a business took care of business. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. There wasn't one person that I spoke with that even cared. Someone called me back the next day like I requested, which was nice but I had to use a number that would incur a roaming fee if I were to use it. straight Please select which one you wish to keep. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Terms & conditions, Privacy Central While Straight Talk does not have a specific family plan, it makes it easy to add lines to your existing service. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. Anyone can write a Trustpilot review. Please fill out the form below and we will be in touch with you ASAP. Straight Talk also sells cell phones in their physical stores and also on their website. And yes, there are several ways to reach the Straight Talk customer service team. For the last few months I have had data problems, connectivity issues, cannot log in to website or app. You will also receive a text message with the details. Tell us what your question is about so we can direct you to the best team to help you. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e